Customer data, PDPA and credit reports, in plain words.
What the PDPA asks of a loan advisory firm, how to keep credit reports and IC copies safe, and what to do when an agent leaves.
5 guides on this topic
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PDPA for loan agents: the basics
What Malaysia's Personal Data Protection Act asks of loan agents and agencies: consent, notice, security, retention and customer rights, in plain English.
2 February 2026
7 min readHow long to keep customer records, and when to delete them
What the PDPA says about keeping customer records, what the PDPC's standard adds, and how a loan agency can set a simple delete-or-keep schedule.
22 June 2026
7 min readWhen an agent leaves: protect your leads and customer data
A practical plan for the day a loan agent resigns: what the PDPA and the PDPC's standard say, how to switch off access, protect leads and spot data being taken.
18 May 2026
6 min readKeeping credit reports and IC copies safe
How to protect customers' credit reports and IC copies in a loan office: what the PDPA and PDPC standard expect, and a handling routine that works.
13 April 2026
6 min readThe 2024 PDPA amendment: what changed for small firms
The 2024 PDPA changes in plain English: the three start dates, breach reporting, data protection officers, penalties and what a small firm should check.
9 March 2026
7 min read
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