WhatsApp, calls and AI, set up properly.
The WhatsApp Business API, the 24-hour rule, one-to-one and multi-line dialers, and what an AI assistant can and cannot do.
6 guides on this topic
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WhatsApp Business API setup in Malaysia: steps, time and cost
How to set up a WhatsApp Business API (WABA) number in Malaysia: what to prepare, the steps, how long Meta takes and what Meta charges, as of October 2026.
19 January 2026
7 min readWhatsApp follow-ups customers do not mute or report
Customers mute, block and report WhatsApp follow-ups that feel like spam. See what Meta watches, how to ask permission and how to write messages people answer.
13 July 2026
5 min readWhat an AI assistant in your CRM can and cannot do
An AI assistant in a CRM answers questions from the records already in it. Learn what it does well, where it fails and how to check its answers before you act.
8 June 2026
5 min readAutodialers: one-to-one or multi-line, and which suits your team
A one-to-one autodialer calls one number at a time. A multi-line dialer calls several at once. See where agent time goes, what each costs and which fits.
4 May 2026
5 min readThe WhatsApp 24-hour window and message templates, explained
How the WhatsApp 24-hour customer service window works, what a template is, how templates are approved and priced, and what changed on 1 October 2026.
30 March 2026
6 min readWhatsApp Business app or the API: which one you need
The free WhatsApp Business app and the WhatsApp Business API suit different teams. See what each can do, what each costs and when to move, as of October 2026.
23 February 2026
5 min read
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